Premium Survey
Referrals Powered by Novello
Turn the surveys you already recommend into a trackable revenue stream. Refer buyers in seconds, see live status, and earn commission — all in one portal.
Partnering with Leading Property Professionals
We work with estate agents, brokers and solicitors who want fast turnaround times, reliable surveys and a smooth experience for their clients — without extra admin. Novello is the secure partner portal that brings referrals, tracking, rewards and insights together in one place, powered by Novello's survey team.
Learn about Novello
Meet the Team
Our experienced team of surveying professionals is dedicated to delivering exceptional service and insights to our partners.
James Brook
Partner
Simon Hubbard
Head of Country Houses
Dean Merryman
Head of Private Office
Ben Toogood
Senior Surveyor
Why Estate Agents Choose Novello
Novello turns the surveys you already recommend into a clean, trackable revenue line — with less chasing and better client feedback.
Fast, Frictionless Referrals
Refer buyers in under a minute from any device. Smart defaults and property lookup keep things moving between valuations and viewings.
Live Status, Fewer Calls
One glance shows referral status, active jobs and reports sent. Bonuses update automatically from Zoho CRM, cutting 'what's the status?' calls by at least 50%.
Commission & Vouchers Built In
Commission and bonuses sync from Zoho. Statements and vouchers (e.g. Amazon, Themembo) are issued automatically once surveys are paid.
Gamified Tiers & Leaderboards
Points, badges and Bronze / Silver / Gold tiers keep your team engaged, with leaderboards by branch, region and individual.
Insights, Events & Training
Monthly Novello insights, downloadable PDFs, partner breakfasts and webinars — all logged for engagement points.
Powered by Nova AI & Zoho
Ask Nova for live status, commission or shift messages. Under the hood: a two-way Zoho CRM integration keeps everything accurate.
How It Works
A simple, transparent process that gets your referrals working for you in minutes.
Refer Your Buyer
You refer your buyer via the portal or by asking Nova to 'refer my client'.
Survey Type & Quote
Novello contacts your client, confirms the right survey type and sends a quote.
Survey Booked
When the survey is booked, the job moves to 'Active' and your dashboard updates.
Report & Guidance
After the inspection, the report is uploaded and your client receives tailored guidance.
Earn Commission
Once the survey is paid, your commission and any bonus points are added to your wallet and statement.
Refer Your Buyer
You refer your buyer via the portal or by asking Nova to refer my client:
- Use the Novello portal to submit a referral in seconds.
- Or simply ask Nova AI to handle the referral.
- Your buyer's information is securely captured.
- Immediate confirmation shows in your dashboard.
Step 1 of 5 · •••••
See Novello in Action
Here's how a live portal view might look for one of your referrals.
Job Details
Quick reference metrics for each referral.
Pipeline Health
Quick reference metrics for each referral.
Performance Analytics
Quick reference metrics for each referral.
Novello Portal · Live dashboard
42 Elm Street, London, SW1A 1AA
- Referring negotiator
- Sarah Mitchell
- Survey type
- Full Structural
- Fee
- £450
- Status
- Survey booked
Referrals this month
24
Avg. time to booking
3.2 days
Points, Tiers and Rewards that Keep Your Team Engaged
Novello rewards the behaviours that protect your deals — referrals, bookings, completions, learning and collaboration.
How you earn points
+10 points for every referral submitted, +20 for every survey booked, +50 for every completed (paid) survey, +25 for attending an event, +10 for downloading Novello insights.
Tiers & commission uplifts
Bronze, Silver, Gold, Platinum and Diamond partner levels. Higher tiers unlock commission uplifts and priority access to exclusive events.
Badges & colleague bonuses
Badges like Top Partner, Growth Champion and Tier Achiever. Invite a colleague — when they complete their first referral, you get a £100 voucher.
An AI Assistant That Understands Your Pipeline
Nova is your built-in AI assistant that will allow you to ask questions, get instant status updates, and even draft client messages.
Nova, what's the status of 12A Crescent Road?
Show my branch's conversion rate this month vs last month.
Draft a message for my buyer explaining the damp findings in a calm, friendly tone.
Trusted by Leading Property Professionals
“The portal cut down our chase-time to zero. I can see every referral, every quote and every commission in one place.”
Ready to Join the Novello Partner Portal?
It takes two minutes to request access. A member of the Novello team will get you set up within 24 hours.