1. Who we are and what these terms cover

These terms are published by Novello Surveyors Limited, trading as Novello Chartered Surveyors (company number 12183449, registered office 4 West Hill House, West Hill, Epsom, KT19 8JD) ("Novello", "we", "us"). They govern participation in the Novello Partner Programme and use of the partner portal by referring partners ("you"). By creating an account or accepting these terms in the portal you agree to them.

2. The programme

You may refer clients to us for residential survey services through the portal. A referral qualifies for commission when it results in a chargeable instruction carried out by us, and you were identified as the referring partner at or before the point of instruction. Where two parties refer the same instruction, commission is paid only to the party whose referral we received first.

3. Commission

You choose your commission rate in the portal, within the limits shown there, which we may update from time to time. Your commission is added to the client's quoted fee. Commission becomes payable once the referred work is completed and the client's invoice is settled in full and finally. For properties quoted on a bespoke basis (for example above £5m), any commission is agreed with us individually. Refer a colleague: where you introduce a new partner and their first referral results in a chargeable instruction, you receive a £100 bonus.

4. Payment

You choose in the portal how to be rewarded: no referral fees, vouchers through our rewards provider, or bank payment. Bank payments require your bank details and acceptance of our separate Self-Billing Agreement, under which we generate invoices on your behalf. Payments are made monthly, or on request through the portal, subject to approval.

5. Tax

You are solely responsible for accounting to HMRC for any tax due on rewards you receive, whether paid as vouchers or as money, including income tax, National Insurance and VAT where applicable. We do not deduct PAYE or NI, we give no tax advice, and we accept no liability for your tax affairs. Participation does not create any employment, agency or partnership relationship.

6. Your responsibilities

Keep your account details accurate and up to date; we may verify your identity before paying rewards. Only submit referrals where you have a lawful basis under UK GDPR to share the client's details with us, and the client knows we will contact them about our services. Do not use referral methods that are unlawful or bothersome, including unsolicited mass messaging. If you are employed, it is your responsibility to inform your employer of your participation, and estate agents must comply with their own referral fee disclosure obligations to their clients under National Trading Standards guidance. Comply with applicable anti money laundering laws; we may carry out checks and withhold payment where compliance cannot be verified. Do not represent yourself as our agent, bind us legally, or create materials using our branding without permission.

7. Our rights

We may reject a referral or withhold a reward where we reasonably believe it does not meet these terms, is fraudulent, misleading, duplicated, or would put us in breach of law, regulation or professional obligations. We may suspend or close accounts that breach these terms. We exercise these rights reasonably.

8. Changes and ending the programme

We may amend these terms or the programme, giving 30 days' notice of material changes through the portal or by email. Referrals made before a change or before the programme ends remain eligible under the terms in force when they were made. You may leave the programme at any time; accrued, qualifying commission remains payable.

9. General

Personal information is handled in accordance with our Partner Privacy Notice. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the remainder continues in force.